Refund policy
Returns & Exchanges
Thank you for shopping small at LoveBug!
New, Unused, and Unopened Merchandise may be exchanged or returned for STORE CREDIT ONLY within 30 days of purchase.
Due to the nature of some of our products, No Refunds or Exchanges will be granted on Sale/Discounted Items, Limited Edition Items, Perishable, Seasonal Items, Hair Accessories, Skin Care, Pacifiers, Teethers, Amber Teething Necklaces, all Special/Personalized Orders, and Gear Products.
All AfterPay, Sezzle, and ShopPay Purchases are FINAL SALE. Should a refund be approved due to a special circumstance, a 15% Restocking fee will be deducted from the refund to cover fees and duties due to these layaway programs.
Gear Returns & Exchanges (where applicable) Due to shipping delays across all departments, there may be a delay in receiving your gear purchase. Please note, we cannot guarantee an exact ship date of these items because the manufacturers are not guaranteeing the ship times. All special order and gear purchases are final sale. Should your Gear purchase be approved for return or should you want to CANCEL your purchase, a 15% Restocking fee will be deducted from the refund.
Online Exchanges (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
If you are approved, then your exchange will be processed, and a store credit will automatically be emailed to you.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shoplovebugbaby@gmail.com.
Sale/Discounted Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.
Returns (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shoplovebugbaby@gmail.com
Online Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Shipping
To return your product, please email shoplovebugbaby@gmail.com
Purchaser is responsible for paying shipping costs to send items back to the retailer. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
LoveBug is Not Responsible for Lost or Stolen Packages that have been lost by the mail carrier companies. We strongly suggest purchasing Route Insurance or Shipping Insurance with your packages. LoveBug does not refund for lost and stolen packages. Please reach out to your local post office or UPS office should you have any issues with the delivery of your package.